Actual Letters from Customers to Rossman Realty Group Team Members
To: Property Management - Ref: Jenny Gonring April 30th 2010
We have owned homes there in Cape Coral since 2004. We tried 3 property mgrs in the first couple of years. Rossman Property Mmgt being one. We were So confused and unsure of it all at that time too. We had multiple properties so we decided to use one each on each property and see what the difference between service was in a year's time.
Hands down, Rossman won over. By a HUGE margin. We have since handed over to them all our properties. At one time they were managing 14 of ours. Unfortunately, this banking crisis has hit my husband and me very hard. We are in the building trades ourselves, own a concrete construction business. Our business of 30 yrs came close to shutting it's doors last year. We have not been generating the income we knew by a long stretch and have had to let go of many properties.
So to start with......Rossman is a 10 star in my history book of working with them. They are very good at reference checking, placing the right people in a home, and getting it rented fast. They keep an eye on the property, reacted quickly and with good judgment on issues that may arise, and always available to talk to. Email is a great way to communicate with them too.
We have met them personally, and visit them when we are able to get back there. We met Dennis Rossman too. The owner/broker of the company. The sales department is great too. They are superb team and crew that work together So well.
Back to our downsizing and having to short sell homes there, our realtor on the sales side, Michelle Moberly (in case you ever need another realtor, she's tops), and the staff on the mgmt side have been excellent in working on OUR behalf as well as making sure our tenants are treated properly too. Very professional and personable. Another statement to the type of business they run.
10 stars! That's my vote.
They assign managers to different ares of the cape. Different quadrants...like SW, NW, SE, NE. Julia Shultz has been our's through most of the years. She is great. Not sure where your property is.
However, strong word of advice in any mgmt situation. You still have to be active to a certain degree and check in yourself and ask questions...manage your manager. Let them know what you need too. I've made the mistake with other companies elsewhere in not checking in when I haven't heard from them in months. And then find they were not doing their job, i.e., checking on the property. It's as easy as an email from time to time once you get it all set up.
Jenny is in accounting. Didn't realize she was a manager too. And she is always there to respond to any billing matters and will be a great backup to finding out answers to questions if your manager is unable to respond quick enough.
I hope this helps settle your concerns on who to work with. I wish you many years of success.
To: Caroline Dunn Ref: sale of our dads Home December 2009
Thanks to you Caroline for doing your job well and locating a buyer before the end of this year. This comes under the wire to allow me to file my father's 2009 tax return and include the sale of his property on his final tax return.
I have enjoyed communicating with you whether it be with emails or chatting on the phone. You have been very diligent and timely with your follow-up responses.
Thanks, Al ______________________________________________________________________________________________
To Dennis Rossman - Ref: James Sommers April 6, 2009 From David & Awilda Hyden
Mr. Rossman, We wish to inform you how pleased we are with your agent, James Sommers. We live in Virginia and were interested in buying a foreclosure in the Fort Myers area. We contacted James by phone and he quickly set up our client portal. We scheduled time with James and flew down to look at homes with him. I must say he is the most proffessional and personable Realtor we have met. We quickly looked at 16 houses and put in 4 offers that day. James made the process so relaxed and easy for us. He is also an excellent communicator. He handled our inspection on the home and assisted us in getting homeowners insurance. I highly recommend Rossman Realty and James Sommers to everyone I think would be interested in Fort Myers area real estate. We have been kept up to date on our closing process. We close on our home this Thursday.
Thank you David & Awilda Hayden ___________________________________________________________________________________
To Rossman Realty Property Management
By Jeri and Craig Griffin
Half Moon Bay, CA
February 19, 2008
We love Rossman Realty!In its entirety!And without a doubt the Property Management division is the best company we've had the pleasure to work with.We highly recommend them and spread the good word about this company every chance we get.
We own multiple rental properties within three different states and have worked with many property managers now in the last five years in setting up our accounts and finding good care of our investment properties.
Our experience with Rossman has been nothing short of phenomenal, professional, trustworthy, and dedicated.Their due diligence is unsurpassed.We have been working with them for a number of years now, with the care of our dozen properties in the Cape Coral area in their hands.Their service has been unmatched.They always go the extra mile for us in dealing with the tenant concerns and problems at hand when they arise.Definitely our comfort zone in this business of residential rental properties.
We also have had the great privilege to personally meet this wonderful group and experienced the pleasure of seeing how close of a team they are and what a pleasant environment they create.They are very personable and are so easy to reach when in need to talk to someone.
Rossman Realty Property Management takes all the worry away and allows us to get a good nights sleep.
To: Rossman Realty Group From: John and Ann Davison August 14, 2006
I am finally getting around to writing you a thank you letter for selling our house. We couldnt have asked for a better deal: you listed the house immediately, showed it soon thereafter, received two offers, accepted an offer for an amount greater than the asking price, and then closed the whole thing in about 5 weeks! Wow!I know we are impressed!Especially after we had another Cape Coral property listed for almost 9 months and didnt get a single qualified-buyer offer.
You and your staff handled the entire procedure in a competent manner.Julie and I had several conversations while the buyer was in the process of qualifying. Julie kept me informed (and calm).
Ann and I have three other rentals in Cape Coral; When and if we decide to sell them, Ill contact you again;Ann and I would want to use you again because you did such a fine job on this first property.
Please pass along our thanks and best wishes to all the folks at Rossman Realty who assisted us in selling our property.
To: Rossman Property Management Division From: Brian Hackley & Wendy Carter April 12th 2004
Since early 2004, we have been working with Rossman Realty Groups Property Management Division. Rossman is providing us with complete property management services for annual leases for our 5 Single Family Investment Homes, as we are out-of-state investors. These services are provided at a discount to market as is typical of the Marshall Reddick program.
We were introduced through the local Marshall Reddick team, Will Morin and Bill Dacey, who forwarded our property information to Rossman Realty. They contacted us with a mailing consisting of a detailed listing of all services provided, and the processes involved in managing tenants, property and accounting. Shortly thereafter, they called to introduce themselves, to find out our intentions and goals, and to answer our myriad of questions.
Being new investors, this phone conversation and written materials bolstered our confidence. As a result, we agreed to review contracts to provide Property Management and Annual Leasing Services. The contracts were straightforward and understandable to us. So now we were ready to close, and hopefully have some tenants!
Shortly thereafter, we received a call that tenants had been identified for our first property, well in advance of closing. And since then, the Rossman Team has been able to find tenants on a very timely basis, which we are extremely pleased about!
Of course, no new home comes without anything that needs to be fixed right away. The Property Management team has conducted walk-throughs with our builder, and has advocated on our behalf to get the punch list completed, with very little involvement on our part.
Unfortunately, our very first home had a big problem appear shortly after the tenant moved in. Instead of receiving panic phone calls from tenants or a "super', we were advised of the issue and the builder's progress in resolving it. This quality level of customer service is extremely important to our-of-state investors such as us! Fortunately our other homes have not had those kinds of issues, but if they did, we are confident that the Rossman Team will take care of them!
Recently we visited Cape Coral and Lehigh Acres to see our properties and to visit with all the members of the Rossman Property Management Team. Wendy and I were both impressed with their professionalism, confidence, service, and attention to detail. We are glad to have a great property manager with the team at Rossmans Property Management Group and highly recommend their services to other investors!
To: Dennis Rossman + Susan Collins From: Mrs. Joyce Sudis
Dear Dennis and Susan, I just wanted to drop a note and let you know how grateful I am for all that was done in the selling of my house in Cape Coral.
Your team is 'TOPS"! Everyone worked so great together in the marketing of my house. You may be sure that I have and will continue to recommend your group.
Thank you again, It was a real pleasure to work with all of you.
To: Dennis Rossman From: Richard L Goebel; E.M.G. Properties
Dennis, We just received your letter announcing the formation of the new company. We wanted to drop you a note to say congratulations on your new adventure. We also wanted to say, "thank you" for all your help and service over the past three years. You have been a big part of all the success that we are having in our real estate business. Your honesty and professionalism have made doing business in Florida a pleasure.
Congratulations on your new company and all it's "operating divisions". I am sure that, just as you have done in the past, you are going to build a very large and successful organization. Of course, if we know anyone doing business in that area, we will certainly tell them that they need to call you for the best in service.
Thanks again for all your work on our behalf and congratulations again, we know your new endeavor will be a great sucfess.
Best regards, Richard L. Goebel, Vice President, E.M.G. Properties
February 6th 2004 Dear Tom, Thank you so much for all your helpful input, we needed it! Not only with putting together the deal here in Cape Coral but also with the closing of our house in Pompano and the after closing visit to help with the pool and the garage door opener and TV situation. Thank you so much for the brand new washer and dryer too! They work great. God Bless, Donna Lawrence
Thank you, Tom, for all your patience in putting together our deal on our new house. I know it wasn't the easiest deal to do, but you were very helpful in keeping it alive. You were very helpful in keeping it alive. You were very instrumental in making a dream come true for both Donna and I. We wanted a home on Deep water, sail boat access, double car garage and close to the yacht club. The pool was a bonus. Thanks again. Jonnay Lawrence
____________________________________________________________________________________ To: Dennis Rossman
Re: Barron Wheeler
From: Daren Doogarsingh
October 7th 2003
Dear Dennis,
I just wanted to write a quick note to commend Barron Wheeler on a job well done. During the whole transaction from searching for a home to closing, he paid attention to my needs and was very through and courteous. The entire process was a pleasurable buying experience. Thank you for having such a talented professional on your team
____________________________________________________________________________________ To: Barron Wheeler
From: Wanda & Richard Heit
Barron,
Thank you so much for the gift basket at our closing. It was very thoughtful of you. It has been a pleasure to work with you. Thank you for all the little things you did for us.
Thank you for the call about my house renting. I am really impressed with the way you listed both properties? Your web site is great! Sincerely, Kirsten Fuller
